When will the Mugo Pro and Mugo Touch be delivered to me?
We estimate that the delivery time of Mugo Pro is June 2019 and the delivery time of Mugo Touch is July.
Last updated: March 26, 2019 21:30
How long is the Mugo's playtime ?
After a full charge, Mugo can last for 7 hours playtime when you turn in on a low volume. When it is played in a normal volume. it can last for 6 hours. When it is on a high volume, it usually last for 5 hours.
Last updated: March 26, 2019 21:30
What version Bluetooth does Mugo use?
Mugo uses Bluetooth 5.0.
Last updated: March 20, 2019 06:20
What is the warranty policy if I receive a defective set?
We value our users, and we blieve in our products. If there is a problem due to manufacturer’s defect, we will replace your Mugo.
Last updated: March 20, 2019 09:46
Can you hear calls through both earbuds, and can one be used at a time while the other can charge?
During the call, two earbuds can receive the phone voice at the same time. When one headset is charged, the other earbud can also talk on the phone.
Last updated: March 20, 2019 06:20
What’s the IP rating of these earphones? Can I go swimming with your earbuds?
By using a water-repellent design, we’re able to keep the inside dry and fully functional. Mugo is IP 5. These earbuds aren’t afraid of sweat or rain! But it can’t be submerged in water for a long time. So, this means it can’t be used during swimming. We will design a new generation of earbuds that can be worn while swimming in the future.
Last updated: March 20, 2019 09:46
How does the noisy cancellation work? Is there a switch?
Our NC means Passive noise reduction, not Active NC.Our earplugs are patented in-ear design, not only can block noise but also comfortable.
Last updated: March 20, 2019 06:20
Does your products have sound delay?
We use the latest technology and pass multiple tests to solve the problem of bluetooth connection delay. In normal using, there will be almost no bluetooth delay .
Last updated: March 20, 2019 06:20
Does it have charging cables and other appendix?
This item included one pair Mugo earbuds with a charging case and one charging cable, an instructions book and 3 pair ear-tips of S, M, L size.Thanks!
Last updated: March 20, 2019 06:20
How long does it take to charge the earbuds and the case?
It takes 45 minutes to fully charge the earbuds and 2 hours to fully charge the case
Last updated: March 20, 2019 06:20
What is the difference between the Mugo Touch and Mugo pro?
Mugo Touch upgrades battery technology to reduce current power consumption, meanwhile using one-touch control to make earbuds easier to operate.
Last updated: March 20, 2019 06:20
What is the charging interface of the charging case?
The charger case is Type-c interface.
Last updated: March 20, 2019 06:20
Do Mugo Touch and Mugo pro support aptx?
No, Mugo Touch and Mugo pro don’t support aptx.
Last updated: March 20, 2019 06:20
How do I provide my shipping address?
After the campaign succeeds and finishes, we will do a survey to collect backers’ information and addresses.
Last updated: March 26, 2019 21:30
Current Estimated Shipping Date: July 2019
Last Updated At: 05/27/19What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
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